Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for outdoor enthusiasts aged 18 years or older who wish to purchase high-performance footwear for hiking, climbing, running, and other outdoor activities. By using our site, you confirm you meet these criteria.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and imagery, is the property of FitStride Footwear or our licensors and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our adventure footwear and accessories, including:

• Approach Shoes
• Hiking and Backpacking Boots
• Mountaineering Boots
• Climbing Shoes
• Minimalist/Barefoot Shoes
• Performance Socks and Insoles

Colors may vary slightly due to monitor settings. Sizing information is provided as a guide only – we recommend reviewing sizing charts carefully before purchase.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

By placing an order, you make an offer to purchase under these terms. We process orders within 1-2 business days and will notify you if we cannot fulfill your order.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though we will honor the price at time of order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

4.3 Delivery Issues

You must inspect goods upon delivery and notify us within 48 hours of any transit damage or shortages.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items. The following are non-returnable for hygiene reasons:

• Compression Socks
• Liner Socks
• Hiking/Backpacking Socks
• Running Socks
• Insoles
• Flip-Flops

Non-returnable items may only be exchanged if defective and in original, unopened packaging.

5.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days with your order details
2. Receive return authorization and instructions
3. Ship items to: FitStride Footwear Returns, 4488 Worley Avenue, Lynchburg, VA 24504 USA

Items must be unworn, with tags, and in original packaging with all accessories.

5.3 Refunds

Refunds are processed within 5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information and update us of any changes.

6.2 Proper Use

Our products are designed for specific outdoor activities. You are responsible for selecting appropriate footwear for your intended use and following all manufacturer guidelines.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding use of our website and products.

7. Limitations of Liability

FitStride Footwear shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Injuries resulting from improper use of our products
• Delays or failures in performance due to events beyond our reasonable control

Our total liability for any claim related to these terms or your purchases shall not exceed the purchase price of the products in question.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

8.2 Governing Law

These terms are governed by the laws of Virginia, USA. Any disputes shall be resolved in Lynchburg, VA courts.

8.3 Contact Information

For questions about these terms or our products, contact us at:

FitStride Footwear
4488 Worley Avenue
Lynchburg, VA 24504 USA
Email: [email protected]