At FitStride Footwear, we’re committed to getting your adventure-ready footwear to you quickly and ensuring you’re completely satisfied with your purchase. Our policies are designed with outdoor enthusiasts in mind – simple, straightforward, and focused on getting you back on the trail.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery for most items. Your satisfaction is as important to us as proper footwear is to your outdoor experience.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Compression Socks
  • Liner Socks
  • Hiking/Backpacking Socks
  • Running Socks
  • Insoles
  • Flip-Flops

These items must be in original, unopened packaging to qualify for exchange due to defects.

Return & Exchange Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Use this email template for your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FitStride Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

– [Product Name], Size: [Size], Color: [Color]

Reason: [Please specify – wrong size, defective, etc.]

I would prefer: [Refund to original payment method / Exchange for [Product Name, Size, Color]]

Please let me know the next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return label (for defective items only)
  • Instructions for your specific return

Step 3: Package & Ship

Return items must be:

  • In original condition (unworn, with tags)
  • In original packaging
  • Included with all accessories

Ship to:

FitStride Footwear Returns
4488 Worley Avenue
Lynchburg, VA 24504
USA

Step 4: Processing

Once received, we’ll inspect your return within 3-5 business days and notify you of the status.

Refund Information

Approved refunds will be processed within 5 business days after we receive your return:

  • Credit card/PayPal payments: Refunded to original payment method (5-10 business days to appear on your statement)
  • Original shipping costs: Non-refundable unless return is due to our error

Exchange Information

  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded as needed
  • Free shipping applies to exchanges of equal or greater value

International Returns

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Please mark package as “Returned Goods” to avoid additional fees

Adventure-Ready Guarantee

If you receive a defective product, we’ll cover return shipping and expedite your replacement. Just include photos of the defect when you contact us.

Questions?

Our customer service team is ready to help at [email protected].

Happy trails,

The FitStride Footwear Team