Welcome to our Adventure-Ready FAQ! Below you’ll find answers to common questions about our performance footwear and outdoor gear. Whether you’re preparing for mountain trails or urban adventures, we’re here to help.

About Our Products

What types of footwear do you specialize in?
We specialize in high-performance footwear for outdoor enthusiasts, including:
  • Approach Shoes
  • Hiking & Backpacking Boots
  • Mountaineering Boots
  • Climbing Shoes
  • Barefoot/Minimalist Shoes
  • Technical Socks and Insoles
Our products are designed for durability, comfort, and trail-ready performance.
How do I choose between different boot types?
The right boot depends on your adventure:
  • Hiking Boots: Ideal for day hikes and light backpacking
  • Backpacking Boots: More support for heavy loads and multi-day trips
  • Mountaineering Boots: Technical footwear for alpine conditions
  • Approach Shoes: Hybrid footwear for hiking to climbing areas
Need help deciding? Email our adventure experts at [email protected].
Do you offer wide or narrow sizing options?
Many of our styles come in multiple width options. Check individual product pages for availability. When in doubt, order your usual size and take advantage of our 15-day return policy if adjustments are needed.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once shipped, we can’t modify orders but you can use our return policy.
Do you offer gift cards or certificates?
Currently we don’t offer gift cards, but we’re happy to help with surprise orders – just include gift instructions in the order notes.

Shipping & Delivery

What are my shipping options?
We offer two adventure-ready shipping methods:
  • Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. Our Virginia-based team ensures your gear reaches you whether you’re in Canada, New Zealand, or anywhere our adventurers roam.
How can I track my order?
You’ll receive tracking information via email once your order ships. Follow your new boots or shoes as they journey from our warehouse to your trailhead!
What if my package is delayed?
While we select reliable carriers, occasional delays can happen. For urgent needs, we recommend ordering well before your adventure. If your package is significantly delayed, contact us at [email protected].

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original condition with all tags attached. Some exclusions may apply to clearance items.
How do I initiate a return?
Email [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address.
What if my footwear doesn’t fit?
We recommend ordering well before your trip to allow time for exchanges. If you’re unsure about sizing, contact us before ordering – our team can provide sizing advice based on your foot measurements and intended use.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your return. The original payment method will be credited, excluding original shipping costs unless the return is due to our error.

Still Have Questions?

Our adventure-ready customer service team is here to help! Contact us at:

Email: [email protected]

Mailing Address:
FitStride Footwear
4488 Worley Avenue
Lynchburg, VA 24504
United States

We typically respond within 24 hours during business days.

Where will your next pair of FitStride footwear take you? We’re here to help you prepare for every adventure!